Full transparency with your parent app

No need to panic. You or your child can instantly block lost or stolen cards in the GoHenry app. The card can then be unblocked if found.

If you can’t find the card, then just head to your app and reorder a replacement card with the same design for free.

The GoHenry parent app gives you total transparency for your peace of mind.

Real-time notifications show you exactly when and where your child’s card is used and how much they spent. You’ll also be notified if the card is ever declined.

GoHenry debit cards are made with your child’s safety in mind, so we've put some restrictions in place to keep them (and their money!) safe.

Using merchant-provided data, the following categories are automatically blocked:

• Gambling/betting (casinos, betting shops, betting websites)
• Dating websites and dating/escort services
• Inbound teleservices
• Tobacconists
• Pornography (adult entertainment venues, websites and TV channels)

You can also turn on the strict merchant block in-app. This stops transactions at any restaurants, bars or convenience stores that sell age-restricted items like alcohol. No items can be bought from these places when Smart Spending is on, even those without age restrictions.

Please note that the strict merchant block is turned OFF by default at sign-up.

Don’t worry, you or your child can easily retrieve a forgotten card PIN.

To retrieve the PIN as a parent:

• Log in to your parent account
• Click on your child's name
• Click the Card icon at the bottom of the screen
• Click 'PIN' and enter your GoHenry password
• Their PIN will appear on screen for approximately 5 seconds

To retrieve the PIN as a child:

• Log in to the app
• Click ‘Money’ at the bottom of the screen
• Click ‘Card’ then click ‘PIN’ under the image of the card
• Enter their child password and the PIN will appear on screen

You can also change your child’s PIN to something more memorable. You can also change your child’s PIN to something more memorable. Simply take the card to a cash machine and select 'Card Services' then 'Change PIN'.

Your child should then enter their current PIN before choosing a new one.

GoHenry is designed to help your kids gain financial independence, while giving you complete transparency into their account, just in case.

Using your parent app, you can see all of your child’s money activity, including earning, saving, and spending. You also have access to flexible parental controls such as setting spending limits and locking savings goals.

Special occasion? Use your app to create a Giftlink, allowing family and friends to send money straight to your child’s account.

You can also open a Junior ISA for your child, investing from as little as £1.